WINTER STORM RESOURCES
We’ve been working closely with Metro Nashville’s Office of Emergency Management and TEMA to expedite assistance wherever possible. As of today, we have deployed an additional 50 debris-removal workers and secured additional skid steers to clear access points and expedite restoration.
On January 24, Governor Lee announced that the President granted an Emergency Declaration to support Tennessee’s response. This declaration allows access to federal operational resources for response activities; however, it does not include federal assistance for individuals, households, or reimbursements.
On January 28th, Governor Lee requested an Expedited Major Disaster Declaration. If approved, this would unlock federal aid for individuals and households in 23 counties. We are pushing hard for that approval, as it would make a meaningful difference for families facing extended outages
On January 31st, NES developed and launched a specially created web-based tool – My Outage Tracker - that provides residential customers with individual household information about the status of their outage so they can know from remote places when their power has been restored.
To access My Outage Tracker, residential customers should do the following:
· Access My Outage Tracker at NESpower.com
· Enter your residential address
· Status will show if power is on or off and whether a crew is currently assigned
Commercial customers can check on the status of restoration to businesses at 615-736-6900.
UPDATES AS OF 1.30
Emergency & Community Resources
Downed lines, medical emergencies, or crimes in progress: 911
Non-emergency police: 615-862-8600
Rides to warming stations: 615-401-1712
Office of Homeless Services: 615-862-6391
Transportation to overnight shelters: 844-965-1386
Community resources/food assistance: 211
Welfare Checks
Davidson County: submit requests via hubNashville
Outside Davidson County: TBI hotline at 1-800-TBI-FIND (1-800-824-3463)
Crisis Cleanup
Call 844-965-1386 for free volunteer assistance with fallen trees, debris, or property cleanup (available through February 13, 2026)
Community Resource Line
Call 211 (United Way) for information on shelters, food, and other non-emergency resources
Water main breaks/outages: 615-862-4600
If you have an internal leak or a burst pipe, stop the flow of water as soon as possible via your shut-off valve. If you don’t have or cannot find your shut-off valve, Metro Water (615-862-4600) can assist you in shutting off your water at the meter. (Harpeth Valley Utility District customers, call 615-352-7076. Madison Suburban Utility District customers, call 615-865-1636.)
Utility Repairs
Comcast Update 12:00 p.m. 1/30/2026:
Comcast has brought in additional staff and business partners to more than double our team in the field. Our crews are actively working to assess and restore any damage to our facilities, including extensive work to locate any broken poles or downed lines.
If customers continue to experience Xfinity service outages after power has been restored or have damaged lines in their yards or neighborhoods, they can chat with an agent online or through the Xfinity App, visit Xfinity.com/response, connect with Comcast on X at @xfinitysupport or speak with an agent via phone at 1-800-Xfinity.
Hotels / Housing
Airbnb is offering FREE stays to people impacted by storm, coordinated through United Way. Call 211 hotline.
VRBO is offering discounted stays to people impacted by the storm: vrbo.com/nashville
Convention & Visitors Bureau has a directory of hotels offering discounted rates: visitmusiccity.com/hotel-local-discounts.
RENT ASSISTANCE
Metro Action Commission offers several emergency fund services to Davidson County residents in need. Visit Nashville.gov/MAC to apply.
